We want to make our members and community aware of an active scam that is currently impacting people locally and across the country.
Recently, several members have received fraudulent messages from scammers pretending to be from their debit card fraud department — specifically impersonating Shazam, one of the largest debit card networks.
We’re sharing this alert so you know exactly what to look for and how to protect yourself.
How the Scam Works
This scam typically starts with a text message that looks like a real fraud alert from Shazam.
The message may:
- Ask if you recognize a specific transaction
- Request a simple “yes” or “no” reply
- Often reference purchases like Delta Airlines transactions
If you reply “no,” things escalate quickly.
Victims report receiving follow-up phone calls almost immediately from people claiming to be from Shazam’s fraud department. These callers sound professional and urgent, saying they’re “helping stop fraud” on your account.
During these calls, scammers may try to get you to:
- Share your debit card number
- Read one-time verification codes
- Approve or move money to “protect” your account
Their goal is simple: trick you into authorizing fraudulent transactions.
What Real Shazam Alerts Actually Look Like
This is important:
- If you respond “no” to a real Shazam fraud alert, Shazam will NOT call you afterward
- Your card may be blocked to prevent further use
- You would then contact your financial institution directly to resolve the issue
Also, please remember:
Shazam and your financial institution will NEVER ask you for:
- Debit or credit card numbers
- One-time verification codes
- Online banking usernames or passwords
If someone asks for this information, it is a scam — no exceptions.
Impact in Our Community
This is not just a warning — it’s already happening here.
We have confirmed at least four members have fallen victim, with losses totaling nearly $7,500. These are only the known cases, and we are continuing to investigate further.
Unfortunately, this scam is also being reported more frequently nationwide.
How to Protect Yourself
A few simple rules can help keep you safe:
- Do not respond to suspicious text messages
- Never share personal or account information by phone or text
- Never provide verification codes to anyone who contacts you
- Be cautious of urgency, pressure, or threats
If something feels off, pause and verify.
When in Doubt, Call Us
If you receive a suspicious fraud alert or phone call, don’t engage — just hang up and contact us directly at:
(920) 921-1123
We’re always here to help verify what’s real and protect your accounts.